Refund Policy:

It is recommended to contact us directly using Instagram: https://www.instagram.com/jthechosen/

*If a return is required due to an issue on our end, please contact us in advance to confirm the shipping costs; we do not accept returns sent at our expense without prior communication. Once the costs are confirmed, we will provide the corresponding invoice.

European after-sales address (This is the address for mailing items in European regions.)
NAME: CHEN
PHONE: +33 7 86 99 32 53
STREET: 11 Rue Nathalie Lemel
CITY: Vitry-sur-Seine
STATE: Île-de-France
ZIP CODE: 94400
COUNTRY: France

US After-Sales Address (This is the address used for mailing items to the United States.)

NAME: Xueqin Chen
PHONE: 8134198428
STREET: 10823 Charlotte Dr
CITY: Parrish
STATE: FL
ZIP CODE: 34219
COUNTRY: US
*Items returned without a prior return request will not be accepted.

*Before returning the item, please be sure to contact us. We do not accept returns without prior contact.

We appreciate your purchase and aim to make the return process as easy as possible for you. Please note the following information:

Important Note:

Shipping fees will only be covered if the products are defective in quality.
Items being returned or exchanged should be unworn, unused, unwashed (unless there is a fading problem), in good condition, and with their original tags and packaging.
Beauty products are not eligible for returns or exchanges unless there is a quality issue.
Free gifts should be returned with the items.
Return Timeframe:

You have 30 days to return most items.
Bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, and accessories CANNOT be returned or exchanged.
Shipping Fee:

The shipping fee depends on the reason for the return.
If you received a damaged or defective item, we will cover the shipping fee for the return, and you will receive a full refund. Alternatively, we can resend you a new item, and you can return the defective item to us. You may also choose to keep the items and receive a partial refund.
For non-defective products, you will be responsible for the shipping fee. If you have any confusion with the size chart or encounter any other problems, please contact us immediately at service@jthechosen.com.
Return and Refund Process:

To request a return or refund, please contact us at service@jthechosen.com. We will provide you with the appropriate return address.
IMPORTANT: Please do not return items to the address on the original package or the company address without contacting us first. We will not accept any returns without prior communication.
Refund Method:

We will issue refunds to the original payment method you used for the purchase.
Refund Timeline:

For PayPal, it may take approximately 1 business day for the refunds to reflect in your account.
For Card, it may take 3-15 business days to reflect in your account, depending on the bank associated with your payment method.
Please note that there is no service charge, but you will be responsible for the shipping cost of your return. We do not refund the original shipping charges unless there are quality issues.
Once again, if you are unsatisfied with your items, please contact us at service@jthechosen.com, and we will do our best to assist you.

Thank you for choosing our products!